The website www.bbshoes.gr includes the online store, which is the electronic presence of the company under the name "CHATZIGIANNI N. SOFIA" and the distinctive title "BBshoes" (VAT 157798564, DOU AMPELOKIPOI THESSALONIKI, GEMI NO. 039232506000). The company's headquarters are located at Th. HATZIKOU 30 in Menemeni, Thessaloniki).
"BBshoes" makes every effort daily to serve the company's customers as effectively as possible. The creation of this e-shop marks the beginning of a form of advanced communication between the company and our customers. The e-shop that is created is addressed to all internet users who wish to be immediately informed about the products offered by our company in combination with the possibility of making purchases through the e-shop, following a remote online order, always subject to the adequacy of the company's stocks.
"BBshoes" aims at the immediate service and satisfaction of the customer with the continuous responsibility it demonstrates throughout the course of its business development and the cultivation of trust.
These terms are fully compatible with applicable European and Greek law while users recognize the right of the company to change provisions of these terms, insofar as they do not concern binding legal obligations and without affecting faits accomplis.
The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them.
For us, the customer is our obligation to always be informed and secured. For this reason, we inform the customers of our online store about the following issues:
A. PROTECTION OF PERSONAL DATA
In order to carry out any transaction through the online store of "HATZIGIANNI N. SOFIA" in order to place orders for the company's products, you will be asked to disclose some of your personal information. When you place an order, we will ask you for your full name, the address to which the products will be sent, your landline number (or any other phone you want), your e-mail address, and in case you choose your payments to be made by credit card, the number, the expiration date of the card as well as the three-digit security code.
These data are processed by the company in compliance with the application of Article 7A para. 1 (b) Law 2472/1997, for the purpose of implementing the order given by the customer and in no way will they be disclosed, disclosed or sold to third parties, unless the procedure set by the legislation for the lifting of confidentiality (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006 is initiated.
Your personal information is disclosed to the relevant bank (e.g. credit card number) and DELETED from our database, immediately after the completion of your order, thus ensuring an even greater level of security.
B. SECURITY
On www.bbshoes.gr website, all payments made using the card are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
The SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the certification of websites (web sites) to internet users and for the encryption of data between network users and network servers (web servers). An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies if the data has been changed during the transfer.
C. THE ITEM SOLD
The characteristics and other elements of the products sold are available and you can be informed by following the search instructions listed on our websites and by "clicking" on the name of the respective product.
D. PRODUCT ORDERING AND CONSUMER PROTECTION
Placing an order through the e-shop is the conclusion of a distance selling contract regulated by the legislative framework of Law 2251/1994, as amended.
You can conclude a valid order through the e-shop, provided that you are legally capable of complying with the articles of the Greek Civil Code (if you have reached the age of eighteen and you are not under judicial guardianship in concluding a sales contract). Orders can also be made by representatives of legal entities while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.
> Periodic Changes
The e-shop.gr constantly expands, updates and improves its website, and its related products and services, will also renew this policy. We recommend that you read this procedure at regular intervals in order to be informed of any changes to the content of this privacy policy. This policy will be amended from time to time without prior notice to users.
> Acceptance of the Privacy Protection Procedures applied by www.bbshoes.gr
If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.
> Limitation of Liability
The www.bbshoes.gr is not liable to customers / users for damages that may arise from the execution or not of their order (except in cases of Product Returns). It is also reserved as to the time of delivery of the goods in cases of force majeure. The www.bbshoes.gr can provide no guarantee for the availability of the products. The store provides the content (eg information, names, photos, illustrations), products and services available through the website "as is". In no event shall we be liable for any claims of a legal or civil and / or criminal nature nor for any damage (positive, special or consequential, which indicatively and not restrictively, alternatively and / or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) by visitors of the website or third parties for a reason related to the operation or not and / or the use of the website and / or inability to provide services and / orand information made available by him and/or by any unauthorized interventions by third parties in products and/or services and/or information made available through him.
E. PAYMENT METHODS
GREECE
1) PICK UP FROM STORE
You can place your order online or by phone and receive it from our store by paying in cash or with your credit-debit card.
2) CASH ON DELIVERY PAYMENT
Cash on delivery is FREE.
You pay the courier employee upon delivery of your order.
· Note:
In case you ordered and set as payment method /Cash on delivery/ and refused to receive, then in your next order you lose the right of cash on delivery and you will have to prepay your order and shipping costs which are 3 €. Prepayment can be made either by transferring the amount to one of the following bank accounts or by placing your order from our eshop and paying with your credit/debit card or PayPal.
3) PAYMENT BY BANK DEPOSIT
You can transfer the amount of your order to one of the following bank accounts that suits you.
For your convenience, your order number or the name you stated in your order should be mentioned in the deposit.
Account No.: 240/008498-02 / IBAN: GR3501102400000024000849802
Account no.: 721-00-2002-011618 / IBAN: GR020140721072100200 2011618
Account number: 5223-105828-214 / IBAN: GR3501722230005223105828214
Account number: 0060-0000-04-0201182534 / IBAN: GR3102600600000040201182534
Your order will be shipped when your deposit is confirmed.
When you complete your payment, please inform us electronically at info@bbshoes or by phone at +30 2310 738 939.
*In case the transfer is made from a different bank, the remittance fees are charged to the customer.
Account Holder
CHATZIGIANNI SOFIA
*We emphasize that in case your deposit does not appear within 2 working days, your order is automatically canceled
4) PAYMENT BY CREDIT-DEBIT CARD
Your transactions in our online store are protected by superior online security systems, with high SSL encoding. Make your purchases with a credit/debit card in a secure transaction environment.
5) PAYMENT BY PayPal
You can make your purchase through the secure PayPal app.
CYPRUS
The available payment methods for shipments to Cyprus are the following:
1)CASH ON DELIVERY PAYMENT
Cash on delivery is FREE.
You can pay in cash when delivering your parcel to the courier employee.
· Note:
In case you ordered and set as payment method /Cash on delivery/ and refused to receive, then in your next order you lose the right of cash on delivery and you will have to prepay your order and shipping costs which are 12€ (7€ shipping costs and 5€ costs incurred by BBshoes for the return of the parcel due to refusal). Prepayment can be made either by transferring the amount to one of the following bank accounts or by placing your order from our eshop and paying with your credit/debit card or PayPal.
2) PAYMENT BY BANK DEPOSIT
You can transfer the amount of your order to one of the above bank accounts by mentioning in the deposit your order number or the name you stated in your order.
Your order will be shipped when your deposit is confirmed.
When you complete your payment, please inform us electronically at info@bbshoes or by phone at +30 2310 738 939.
*In case the transfer is made from a different bank, the remittance fees are charged to the customer.
4) PAYMENT BY PayPal
You can complete the payment of your order through PayPal.
F. SHIPPING METHODS
Shipping & Delivery Time
For orders over 50€ the first replacement is free.
Our company cooperates with Geniki Taxydromiki.
*Click to find your nearest Geniki Taxydromiki branch
>SHIPPING WITHIN GREECE
The delivery time is from 1-3 working days and depends on the area you are in. For remote areas it may take an additional 1-2 days. Deliveries are made on working days.
-Transportation Cost
- Cash on delivery is free of charge.
- Shipping costs are free when the amount of the order exceeds 15 €.
- For orders under 15€ shipping costs are 3€.
Note: In case you ordered and set as payment method /Cash on delivery/ and refused to receive, then in your next order you lose the right of cash on delivery and you will have to prepay your order either by transferring the amount to one of the bank accounts you will find here https://bit.ly/2X6JxS5 or pay with your Credit - Debit card. You are also charged with the shipping cost which is 3€ and will have to be paid along with the amount of the order.
>MISSIONS IN CYPRUS
Parcels are sent by courier Geniki Taxydromiki and delivered to your door.
For shipments to Cyprus shipping is free for purchases over 70€. For purchases up to 69€ shipping costs are 7€.
The payment methods for shipments to Cyprus are cash on delivery, payment by bank deposit, payment by credit/debit card and PayPal
The delivery time is from 8 to 15 days.
Freight transport is carried out weekly by waterborne means. Shipments are made in aggregate according to the carrier's schedule (Geniki Taxydromiki) once a week, every Thursday, which means that if an order is placed after noon on Thurs
G. RETURN/CANCELLATION POLICY
G.1. RETURN POLICY
>Changes within Greece
You have the right to return the product you purchased within 14 working days from the date of receipt. Contact us at 2310 738939 and inform us about the type of change you wish to make. The new product will be sent to the address you will indicate to us from where the product to be replaced will be received (hand to hand change).
The first replacement is free for orders over 50€.
For orders under 50€ the cost of the change is 3€.
It is noted that the product of the change must be in its original condition and packaging.
*In case the product you received is different from the one you ordered or is defective then the return costs are borne exclusively by our company.
>Changes from Cyprus
You have the right to return the product you purchased within 14 working days from the date of receipt. Contact us at 2310 738939 and inform us about the type of change you wish to make.
You make the return at your own charge and by courier of your choice. If the product returns to our company, we send the new product. The cost of the replacement amounts to 7 €.
Please note that the product you are returning must be in its original condition and packaging.
*In case the product you received is different from the one you ordered or is defective then the return costs are borne exclusively by our company.
>Refunds
After receiving the products you can exercise your right of withdrawal within 14 working days from the date of receipt. We inform the courier Geniki Taxydromiki to pick up the parcel from the address you will indicate to us. When the products return to our company and after checking that they are in their original condition and packaging, we contact you to provide us with your IBAN account number for your refund.
We emphasize that in this case, all shipping and return costs amounting to 8€ will be deducted from the amount we will refund you.
*A prerequisite for your refund is that the product is in its original condition, ie not used or internally and externally damaged and in its original packaging (inside its box) with proof of purchase.
G.2 CANCELLATION POLICY
You can cancel your order in two cases:
A. By removing the product you added to your cart by pressing the "X" button from the quantity option.
B. Canceling your order, if you have completed it and BEFORE it is shipped, by sending an email to [email protected] or [email protected]. You can also call us to cancel your order at 2310 738 939.