The website www.bbshoes.gr includes the online store, which is the electronic presence of the company under the name "CHATZIGIANNI N. SOFIA" and the distinctive title "BBshoes" (VAT 157798564, DOU AMPELOKIPOI THESSALONIKI, GEMI NO. 039232506000). The company's headquarters are located at Th. HATZIKOU 30 in Menemeni, Thessaloniki).
"BBshoes" makes every effort daily to serve the company's customers as effectively as possible. The creation of this e-shop marks the beginning of a form of advanced communication between the company and our customers. The e-shop that is created is addressed to all internet users who wish to be immediately informed about the products offered by our company in combination with the possibility of making purchases through the e-shop, following a remote online order, always subject to the adequacy of the company's stocks.
"BBshoes" aims at the immediate service and satisfaction of the customer with the continuous responsibility it demonstrates throughout the course of its business development and the cultivation of trust.
These terms are fully compatible with applicable European and Greek law while users recognize the right of the company to change provisions of these terms, insofar as they do not concern binding legal obligations and without affecting faits accomplis.
The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them.
For us, the customer is our obligation to always be informed and secured. For this reason, we inform the customers of our online store about the following issues:
A. PROTECTION OF PERSONAL DATA
In order to carry out any transaction through the online store of "HATZIGIANNI N. SOFIA" in order to place orders for the company's products, you will be asked to disclose some of your personal information. When you place an order, we will ask you for your full name, the address to which the products will be sent, your landline number (or any other phone you want), your e-mail address, and in case you choose your payments to be made by credit card, the number, the expiration date of the card as well as the three-digit security code.
These data are processed by the company in compliance with the application of Article 7A para. 1 (b) Law 2472/1997, for the purpose of implementing the order given by the customer and in no way will they be disclosed, disclosed or sold to third parties, unless the procedure set by the legislation for the lifting of confidentiality (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006 is initiated.
Your personal information is disclosed to the relevant bank (e.g. credit card number) and DELETED from our database, immediately after the completion of your order, thus ensuring an even greater level of security.
B. SECURITY
On www.bbshoes.gr website, all payments made using the card are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
The SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the certification of websites (web sites) to internet users and for the encryption of data between network users and network servers (web servers). An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies if the data has been changed during the transfer.
C. THE ITEM SOLD
The characteristics and other elements of the products sold are available and you can be informed by following the search instructions listed on our websites and by "clicking" on the name of the respective product.
D. PRODUCT ORDERING AND CONSUMER PROTECTION
Placing an order through the e-shop is the conclusion of a distance selling contract regulated by the legislative framework of Law 2251/1994, as amended.
You can conclude a valid order through the e-shop, provided that you are legally capable of complying with the articles of the Greek Civil Code (if you have reached the age of eighteen and you are not under judicial guardianship in concluding a sales contract). Orders can also be made by representatives of legal entities while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.
> Periodic Changes
The e-shop.gr constantly expands, updates and improves its website, and its related products and services, will also renew this policy. We recommend that you read this procedure at regular intervals in order to be informed of any changes to the content of this privacy policy. This policy will be amended from time to time without prior notice to users.
> Acceptance of the Privacy Protection Procedures applied by www.bbshoes.gr
If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.
> Limitation of Liability
The www.bbshoes.gr is not liable to customers / users for damages that may arise from the execution or not of their order (except in cases of Product Returns). It is also reserved as to the time of delivery of the goods in cases of force majeure. The www.bbshoes.gr can provide no guarantee for the availability of the products. The store provides the content (eg information, names, photos, illustrations), products and services available through the website "as is". In no event shall we be liable for any claims of a legal or civil and / or criminal nature nor for any damage (positive, special or consequential, which indicatively and not restrictively, alternatively and / or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) by visitors of the website or third parties for a reason related to the operation or not and / or the use of the website and / or inability to provide services and / orand information made available by him and/or by any unauthorized interventions by third parties in products and/or services and/or information made available through him.
E. Shipping & Delivery Time
For orders over 50€ the first replacement is free.
Our company cooperates with Geniki Taxydromiki (*Click to find your nearest Geniki Taxydromiki branch) and with Box Now (*Click here to find your nearest locker) .
SHIPPING BY GENIKI TAXYDROMIKI
> WITHIN GREECE
The delivery time is from 1-3 working days and depends on the area you are in. For remote areas it may take an additional 1-2 days. Deliveries are made on working days.
-Transportation Cost
- Cash on delivery is FREE of charge.
- Shipping costs are free when the amount of the order exceeds 30 €.
- For orders under 30€ shipping costs are 4€.
Note: In case you ordered and set as payment method /Cash on delivery/ and refused to receive, then in your next order you lose the right of cash on delivery and you will have to prepay your order either by transferring the amount to one of the bank accounts you will find here https://bit.ly/2X6JxS5 or pay with your Credit - Debit card. You are also charged with the shipping cost which is 4€ and will have to be paid along with the amount of the order.
> IN CYPRUS
Parcels are sent by courier Geniki Taxydromiki and delivered to your door.
For shipments to Cyprus shipping is free for purchases over 70€. For purchases up to 69€ shipping costs are 8€.
The payment methods for shipments to Cyprus are:
- cash on delivery
- payment via bank deposit
- payment viacredit/debit card and
- payment via PayPal
- payment via IRIS
- payment via TBI BANK (*greek phone required to complete payment)
The delivery time is from 8 to 15 days.
Freight transport is carried out weekly by waterborne means. Shipments are made in aggregate according to the carrier's schedule (Geniki Taxydromiki) once a week, every Friday, which means that if an order is placed after noon on Thursday it will necessarily be included in the loading of the next shipment. Shipments arrive in Cyprus after 4-5 days and are delivered to your chosen destination within 1-3 working days from the date of arrival.
> IN BULGARIA AND ROMANIA
Delivery time is from 4-6 working days and depends on the area you are in. Outlying areas may take 1-2 days extra. Deliveries are made during working days.
-Transportation Cost
- Shipping costs are free when the order amount exceeds 100€.
- For orders under 100€ the shipping costs are 15€.
The payment methods for shipments to Bulgaria and Romania are:
- payment by credit/debit card
- payment via Paypal
SHIPPING BY BOX NOW
This service concerns ONLY orders within Greece.
-Transportation Cost
- Cash on delivery is FREE of charge.
- Shipping costs are free when the amount of the order exceeds 30 €.
- For orders under 30€ shipping costs are 2.5€.
The process is simple:
- Select "BOX NOW Lockers" as the shipping method at checkout.
- Select the "BOX NOW Locker" that works for you (e.g. near your home or work).
- The available payment methods for pickup with Box Now are: Credit or debit card, Bank deposit, IRIS and PayPal.
- Once your parcel is ready for collection, you will receive a message with a six-digit XXXXXX PIN code on your mobile phone.
- You will need to enter your PIN code at the Automatic Parcel Delivery Machine to pick up your parcel from the respective box whenever you want - it is available 24/7!
MORE INFORMATION:
-You can see where your order is here.
-Your parcel will remain in the box of BOX NOW Express for 48 hours. Upon request at the boxnow.gr/en you can extend the stay for another 24 hours.
-You can check the status of your order at boxnow.gr/en .
-For any clarification you can contact BoxNow directly at +30 211-1005301 or at care@boxnow.gr.
-For changes regarding receipts with Box Now, the change policy with Geniki Taxydromiki that you can find here applies.
SHIPPING BY DHL
> IN BELGIUM/GERMANY AND NETHERLANDS
Delivery time is from 4-6 working days and depends on the area you are in. Outlying areas may take 1-2 days extra. Deliveries are made during working days.
-Transportation Cost
- Shipping costs are free when the order amount exceeds 150€.
- For orders under 50€ the shipping costs are 19.90€.
Payment methods for shipments Belgium, Germany and the Netherlands are:
- payment by credit/debit card
- payment via Paypal
F.RETURN POLICY
>Returns within Greece
You have the right to return the product you purchased within 14 working days from the date of receipt. Contact us at 2310 738939 and inform us about the type of change you wish to make. The new product will be sent to the address you will indicate to us from where the product to be replaced will be received (hand to hand change).
The first replacement is free for orders over 50€.
For orders under 50€ the cost of the change is 4€.
Additional terms:
. Changes of items are made with the change card or the purchase receipt.
. The product of the exchange must be in its original condition and packaging.
. Changes in product types will be made at the purchase value of the product, regardless of the value the product has at the time the change is made.
. Changes are made to products of the same season.
*In case the product you received is different from the one you ordered or is defective then the return costs are borne exclusively by our company.
>Returns from Cyprus
You have the right to return the product you purchased within 14 working days from the date of receipt. Contact us at 2310 738939 and inform us about the type of change you wish to make.
You make the return at your own charge and by courier of your choice. If the product returns to our company, we send the new product. The cost of the replacement amounts to 8 €.
Additional terms:
. Changes of items are made with the change card or the purchase receipt.
. The product of the exchange must be in its original condition and packaging.
. Changes in product types will be made at the purchase value of the product, regardless of the value the product has at the time the change is made.
. Changes are made to products of the same season.
*In case the product you received is different from the one you ordered or is defective then the return costs are borne exclusively by our company.
>Returns from Bulgaria and Romania
You have the right to return the product you purchased within 14 working days from the date of receipt.
You contact us by email at website@bbshoes.gr or info@bbshoes.gr and inform us of the type of change you wish to make.
The new product will be sent to you at the address you will indicate to us from where the product to be replaced will also be received (change hand in hand) and by courier General Post.
The cost of the change is 15€.
This cost is paid into the company's bank accounts or paypal account. The details of these can be found here https://bbshoes.gr/payment-methods .
The cost of the remittance is borne by the customer.
Additional terms:
. Changes of items are made with the change card or the purchase receipt.
. The product of the exchange must be in its original condition and packaging.
. Changes in product types will be made at the purchase value of the product, regardless of the value the product has at the time the change is made.
. Changes are made to products of the same season.
*In case the product you received is different from the one you ordered or is defective then the return costs are borne exclusively by our company.
>Returns from Belgium, Germany and the Netherlands
You have the right to return the product you purchased within 14 working days from the date of receipt.
You contact us by email at website@bbshoes.gr or info@bbshoes.gr and inform us of the type of change you wish to make.
You make the return at your own expense and with a courier of your choice.
As long as the product returns to our company we ship the new product with DHL.
The costs of the replacement amount to 19.90€.
This cost is paid into the company's bank accounts or paypal account. The details of these can be found here https://bbshoes.gr/payment-methods .
The cost of the remittance is borne by the customer.
Additional terms:
. Changes of items are made with the change card or the purchase receipt.
. The product of the exchange must be in its original condition and packaging.
. Changes in product types will be made at the purchase value of the product, regardless of the value the product has at the time the change is made.
. Changes are made to products of the same season.
*In case the product you received is different from the one you ordered or is defective then the return costs are borne exclusively by our company.
>Refunds
After receiving the products you can exercise your right of withdrawal within 14 working days from the date of receipt. We inform the courier Geniki Taxydromiki to pick up the parcel from the address you will indicate to us. When the products return to our company and after checking that they are in their original condition and packaging, we contact you to provide us with your IBAN account number for your refund.
We emphasize that in this case, all shipping and return costs amounting to 8€ for Greece and Cyprus and for other foreign countries will be deducted from the amount we will return to you, the corresponding shipping costs as stated in the shipping policy for each country.
*A prerequisite for your refund is that the product is in its original condition, ie not used or internally and externally damaged and in its original packaging (inside its box) with proof of purchase.
CANCELLATION POLICY
You can cancel your order in two cases:
A. By removing the product you added to your cart by pressing the "X" button from the quantity option.
B. Canceling your order, if you have completed it and BEFORE it is shipped, by sending an email to info@bbshoes.gr or website@bbshoes.gr. You can also call us to cancel your order at 2310 738 939.
G.PAYMENT METHODS
GREECE
1) PICK UP FROM STORE
You can place your order online or by phone and receive it from our store by paying in cash or with your credit-debit card.
2) CASH ON DELIVERY PAYMENT
Cash on delivery is FREE.
You pay the courier employee upon delivery of your order.
· Note:
In case you ordered and set as payment method /Cash on delivery/ and refused to receive, then in your next order you lose the right of cash on delivery and you will have to prepay your order and shipping costs which are 4 €. Prepayment can be made either by transferring the amount to one of the following bank accounts or by placing your order from our eshop and paying with your credit/debit card, PayPal or IRIS.
3) PAYMENT VIA BANK DEPOSIT
You can transfer the amount of your order to one of the following bank accounts that suits you.
For your convenience, your order number or the name you stated in your order should be mentioned in the deposit.
We then confirm the deposit matching with the bank deposit and your order is shipped.
Account No.: 240/008498-02 / IBAN: GR3501102400000024000849802
Account no.: 721-00-2002-011618 / IBAN: GR020140721072100200 2011618
Account number: 5223-105828-214 / IBAN: GR3501722230005223105828214
Account number: 0060-0000-04-0201182534 / IBAN: GR3102600600000040201182534
Your order will be shipped when your deposit is confirmed.
When you complete your payment, please inform us electronically at info@bbshoes or by phone at +30 2310 738 939.
*In case the transfer is made from a different bank, the remittance fees are charged to the customer.
Account Holder
CHATZIGIANNI SOFIA
*We emphasize that in case your deposit does not appear within 2 working days, your order is automatically canceled.
4) PAYMENT VIA CREDIT-DEBIT CARD
You can make your purchases with your credit or debit card.
For purchases over 50€ by credit card you have the choice of 5 interest-free installments (if the card is included in the list of cards that support interest-free installments from the payment gateway of Alpha Bank).
Your transactions in our online store are protected by superior online security systems, with high SSL encoding. Make your purchases with a credit/debit card in a secure transaction environment.
5) PAYMENT VIA PayPal
You can make your purchase through the secure PayPal app.
For quick transaction through the Paypal application you can use our company's personalized link paypal.me/BBSHOESESHOP
or our distinctive name within the app @BBSHOESESHOP .
This payment method is activated for orders over 25€.
6) PAYMENT VIA IRIS
You can pay online for your order via IRIS.
Once you have chosen this payment method, select the bank you want, log in with your e-banking credentials and complete your purchase.
You can also scan the QR code and complete your payment faster by filling in only the VAT number of our company (VAT number: 157798564) and the amount of your order.
Then call us at 2310 738 939 to confirm your payment.
7) PAYMENT VIA TBI BANK
You can make the payment of your order through TBI BANK with installments and without using a card.
This payment method is alid for orders from 50€ to 200€ and you can pay in 4 equal interest-free installments.
CYPRUS
The available payment methods for shipments to Cyprus are the following:
1) PAYMENT VIA BANK DEPOSIT
You can transfer the amount of your order to one of the above bank accounts by mentioning in the deposit your order number or the name you stated in your order.
Your order will be shipped when your deposit is confirmed once the deposit is matched.
When you complete your payment, please inform us electronically at info@bbshoes or by phone at +30 2310 738 939.
*In case the transfer is made from a different bank, the remittance fees are charged to the customer.
2) PAYMENT VIA CREDIT-DEBIT CARD
You can make your purchases with your credit or debit card.
For purchases over 50€ by credit card you have the choice of 5 interest-free installments (if the card is included in the list of cards that support interest-free installments from the payment gateway of Alpha Bank).
Your transactions in our online store are protected by superior online security systems, with high SSL encoding. Make your purchases with a credit/debit card in a secure transaction environment.
3) PAYMENT VIA PayPal
You can complete the payment of your order through PayPal.
For quick transaction through the Paypal application you can use our company's personalized link paypal.me/BBSHOESESHOP
or our distinctive name within the app @BBSHOESESHOP .
This payment method is activated for orders over 25€.
4) PAYMENT VIA IRIS
You can pay online for your order via IRIS.
Once you have chosen this payment method, select the bank you want, log in with your e-banking credentials and complete your purchase.
You can also scan the QR code and complete your payment faster by filling in only the VAT number of our company (VAT number: 157798564) and the amount of your order.
Then call us at 2310 738 939 to confirm your payment.
5) PAYMENT VIA TBI BANK
You can make the payment of your order through TBI BANK with installments and without using a card.
This payment method is alid for orders from 50€ to 200€ and you can pay in 4 equal interest-free installments.
We emphasize that in order to complete the order when completing the application, a Greek telephone is required.
BULGARIA/ROMANIA/BELGIUM/GERMANY/NETHERLANDS
1) PAYMENT BY CREDIT-DEBIT CARD
You can make your purchases with your credit or debit card.
For purchases over 50€ with a credit card you have the option of 5 interest-free installments (as long as the card is included in the list of cards that support interest-free installments from the Alpha Bank payment gateway).
Your transactions in our online store are protected by superior online security systems, with high SSL coding. Make your purchases by credit/debit card in a secure trading environment.
2) PAYPAL PAYMENT
You can make your purchase through the secure Paypal application.
For quick transaction through the Paypal application you can use our company's personalized link paypal.me/BBSHOESESHOP
or our distinctive name within the app @BBSHOESESHOP .
This payment method is activated for orders from 25€ and above.