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Terms of use

The website www.bbshoes.gr includes the online store, which is the electronic presence of the company under the name "HATZIGIANNI N. SOFIA" and the distinctive title "BBshoes" (VAT 157798564, DOU AMPELOKIPOI THESSALONIKI, GEMI NO. 039232506000). The company's headquarters are located at Th. HATZIKOU 30 in Menemeni, Thessaloniki).

"BBshoes" makes every effort daily to serve the company's customers as effectively as possible. The creation of this e-shop marks the beginning of a form of advanced communication between the company and our customers. The e-shop that is created is addressed to all internet users who wish to be immediately informed about the products offered by our company in combination with the possibility of making purchases through the e-shop, following a remote online order, always subject to the adequacy of the company's stocks.

"BBshoes" aims at the immediate service and satisfaction of the customer with the continuous responsibility it demonstrates throughout the course of its business development and the cultivation of trust.

These terms are fully compatible with applicable European and Greek law while users recognize the right of the company to change provisions of these terms, insofar as they do not concern binding legal obligations and without affecting faits accomplis.

The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them.

For us, the customer is our obligation to always be informed and secured. For this reason, we inform the customers of our online store about the following issues:


A. PROTECTION OF PERSONAL DATA

In order to carry out any transaction through the online store of "HATZIGIANNI N. SOFIA" in order to place orders for the company's products, you will be asked to disclose some of your personal information. When you place an order, we will ask you for your full name, the address to which the products will be sent, your landline number (or any other phone you want), your e-mail address, and in case you choose your payments to be made by credit card, the number, the expiration date of the card as well as the three-digit security code.

These data are processed by the company in compliance with the application of Article 7A para. 1 (b) Law 2472/1997, for the purpose of implementing the order given by the customer and in no way will they be disclosed, disclosed or sold to third parties, unless the procedure set by the legislation for the lifting of confidentiality (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006 is initiated.

Your personal information is disclosed to the relevant bank (e.g. credit card number) and DELETED from our database, immediately after the completion of your order, thus ensuring an even greater level of security.

B. SECURITY

On www.bbshoes.gr website, all payments made using the card are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its intended recipient, who will be able to decode it using the appropriate key.

The SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the certification of websites (web sites) to internet users and for the encryption of data between network users and network servers (web servers). An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies if the data has been changed during the transfer.

C. THE ITEM SOLD

The characteristics and other elements of the products sold are available and you can be informed by following the search instructions listed on our websites and by "clicking" on the name of the respective product.

D. PRODUCT ORDERING AND CONSUMER PROTECTION

Placing an order through the e-shop is the conclusion of a distance selling contract regulated by the legislative framework of Law 2251/1994, as amended.

You can conclude a valid order through the e-shop, provided that you are legally capable of complying with the articles of the Greek Civil Code (if you have reached the age of eighteen and you are not under judicial guardianship in concluding a sales contract). Orders can also be made by representatives of legal entities while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.

> Periodic Changes

The e-shop.gr constantly expands, updates and improves its website, and its related products and services, will also renew this policy. We recommend that you read this procedure at regular intervals in order to be informed of any changes to the content of this privacy policy. This policy will be amended from time to time without prior notice to users.

> Acceptance of the Privacy Protection Procedures applied by www.bbshoes.gr

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.

> Limitation of Liability

The www.bbshoes.gr is not liable to customers / users for damages that may arise from the execution or not of their order (except in cases of Product Returns). It is also reserved as to the time of delivery of the goods in cases of force majeure. The www.bbshoes.gr can provide no guarantee for the availability of the products. The store provides the content (eg information, names, photos, illustrations), products and services available through the website "as is". In no event shall we be liable for any claims of a legal or civil and / or criminal nature nor for any damage (positive, special or consequential, which indicatively and not restrictively, alternatively and / or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) by visitors of the website or third parties for a reason related to the operation or not and / or the use of the website and / or inability to provide services and / orand information made available by him and/or by any unauthorized interventions by third parties in products and/or services and/or information made available through him.

Ε. Payment Methods

GREECE

1) PICK UP FROM STORE - (CLICK AWAY)

You can place your order online or by phone and pick it up from our store by paying in cash or with your credit-debit card

2) CASH ON DELIVERY PAYMENT

Cash on delivery is FREE 

You pay the courier employee upon delivery of your order.

You can pay by credit-debit card if you pick up from the courier's office.

Note:       

   In case you ordered and set as a payment method / Cash on delivery / and you refused to receive, then in your next order you lose the right of cash on delivery and you will have to prepay your order either by transferring the amount to one of the following bank accounts  or pay with your Credit - Debit card.  


3) PAYMENT BY DEPOSIT IN A BANK ACCOUNT

You can transfer the amount of your order to one of the following bank accounts that suits you. 

   


 For your convenience, your order number or the name you stated in your order should be mentioned in the depository.  


 Account No.: 240/008498-02 / IBAN: GR35       01102400000024000849802

                                                                                                                                     

            Account no.:  721-00-2002-011618  /   IBANGR020140721072100200 2011618

                                                                

            Account number: 5223-105828-214 / IBAN:       GR35      01722230005223105828214


                                                           

          Account number: 0060-0000-04-0201182534 /       IBANGR310260060000004020 1182534

                                                             

Your order will be shipped when your deposit is confirmed. It would be preferable to inform us of your deposit.

In case the transfer is made by a different bank, the remittances are charged to the customer. 

Account Holder :

CHATZIGIANNI SOFIA

We emphasize that in case your deposit does not appear within a period of time 2 working days your order is automatically canceled.

4) PAYMENT BY CREDIT-DEBIT CARD

Your transactions in our online store are protected by superior online security systems, with high SSL coding. You carry out the 

    your purchases with credit / debit card in a secure trading environment. 


CYPRUS

The available payment methods for shipments to Cyprus are the following:

1) PAYMENT BY DEPOSIT IN A BANK ACCOUNT

You can transfer the amount of your order to one of the above bank accounts by stating in the deposit your order number or the name you stated in your order.  

2) PAYMENT BY CREDIT-DEBIT CARD

Make your online purchases with your credit/debit card in a secure trading environment. 


F. Missions & Delivery Time

Our company works with  Geniki Taxydromiki.  

*Click to find your nearest Geniki Taxydromiki store
  

>MISSIONS WITHIN GREECE                                                    

Delivery time is from  1-3 working days  and depends on the area you are in. For remote areas 1-2    days extra. Deliveries are made during working days.

Transportation Cost

·         Shipping and cash on delivery costs are free when the order exceeds     15€. We also offer a free replacement for orders over 50€.

·         For orders under 15€   shipping costs are 3€. Cash on delivery is free of charge.

·     Note: In case you ordered and set as a payment method / Cash on delivery / and you refused to receive, then in your next order you lose the right of cash on delivery and you will have to prepay your order either by transferring the amount to one of the bank accounts that you will find here         https://bit.ly/2X6JxS5  or pay with your Credit - Debit card.  

Changes within Greece

You have the right to return the product you purchased within 14 working days from its receipt.

What you have to do is contact us in 2310-738939 and let us know the kind of change that would you like to Do.

The new product will be sent to the address you have indicated to us from where the product to be replaced will be received.

The first replacement is free if your initial order exceeded 50€ . In the event that your initial order was under the amount of 50€ the costs of the change are 3 € the which you pay upon receipt.

Note that the returned product will must  be in its original condition and packaging.

In  case  in which the product that you received is different from what you ordered or is it defective  then the return costs are borne exclusively by our company.  

>MISSIONS TO CYPRUS

.  The parcels shipped with courier and delivered to your door.   

.  For shipments in Cyprus shipping is free ck purchases above of 70€ . For purchases up to amount of 69€ shipping costs are 7€.  

The payment methods for shipments to Cyprus are the payment by deposit in bank account and payment by credit/debit card.

. Delivery time is from 8 to 15 days.

Transportation is carried out weekly by boat. Shipments are made aggregated based on the carrier's schedule twice a week. Every Tuesday and Friday, event which means that if an order is placed after noon on Monday and Thursday respectively it will necessarily be included in the loading of the next shipment. The shipments arrive in Cyprus after 4-5 days and are distributed to the destination you have selected within 1-3 working days from the date of arrival.  

Changes from Cyprus

For changes from Cyprus the customer makes the return at his own charge with courier of his choice and bears the costs of replacement amounting to the amount of 7€.    

Note that the returned product will must  be in its original condition and packaging.

In  case in which the product that you received is different from what you ordered or is it defective  then the return costs are borne exclusively by our company.

RETURN POLICY

>You have the right to >return the product you purchased within 14 business days of date of receipt. What you have to do is contact  at 2310 738939 and inform us of the type of change that you would like to do. The new product will be sent to you at the address set you have indicated to us where the receipt of the product will take place Replaced. The first replacement is free as long as your original order exceeded 50€. In the event that your original order was under the amount of 50€ The cost of the change is 3€   which you pay upon receipt.

Note that the returned product should be in its original condition and packaging.

In case the product you received is different from thε one you ordered or is defective then the return costs are borne exclusively by our company.
  

-Changes from Cyprus

>For changes from Cyprus, the customer makes the return at his own expense by courier of his choice and is charged with the costs of the replacement amounting to the amount of 7€.    

Note that the returned product should be in its original condition and packaging.

In case the product you received is different from the one you ordered or is defective then the return costs are borne exclusively by our company.  

-Refunds

After receiving the products you can exercise your right of withdrawal, within 14 working days from the date of receipt. If you didn't like it, or in the rare case that you didn't find something else to change, or when changing you didn't find the number and color you wanted, you have the ability refund your. You will just need to have the IBAN of your bank account (which you will find on the first page of your deposit booklet).

We emphasize that in this case, all shipping and return costs amount to 8€, will be deducted from the amount we will refund you. 

A prerequisite for the refund of your money is that the product is in its original condition, ie it is not used or has internal and external damage and is in its original packaging (inside its box) with the proof of purchase.

>CANCELLATION POLICY

You can cancel your order in two cases:

A. Removing the product you added to your cart by pressing the "X" button from the quantity selection.

B. Canceling your order, if you have completed it and BEFORE IT IS SHIPPED , by sending an email to info@bbshoes.gr or website@bbshoes.gr. Also, you can call us to cancel your order at 2310 738 939.